Customer FAQ
CLEARDEKHO is India’s largest online optical market place, giving you access to sell and deliver eyewear to over 21000 pincode in India.
Step1: Register using your email & password and clicking on “Register as Seller”. Click here to know more
Step2: Fill a simple form on next page. We will approve your request after reviewing your information at the earliest.
Listing of products on CLEARDEKHO is absolutely free. We don’t charge anything for listing your eyewear online. You only pay a nominal commission for what you sell. The commission structure will be agreed upon with you at the time of registration.
To sell on CLEARDEKHO, you should be able to meet following criteria:
- You should be authorised to sell in India.
- You can only sell new and genuine products through CLEARDEKHO.
- You can be any of the following: Manufacturer, Wholesaler, Distributor, Retailer or an individual.
You can sell all eyewear products, such as : Frames, Sunglasses, Contact Lens, eyewear accessories etc.
You don’t need a website to start selling on CLEARDEKHO. All you would have to do is list your eyewear on CLEARDEKHO and start selling.
Selling on CLEARDEKHO is very simple. First you register as a seller and list the eyewear that you want to sell on CLEARDEKHO marketplace. Customer sees your product and makes a purchase. You will receive an email for order confirmation. Our courier partner will collect the product from you and deliver the product to the customer and confirm shipment. CLEARDEKHO will deposit the payment into your bank account (as per the payment term) after deducting its fees.
No, you don’t need to do any fitting. Eyewear has to be packed with only frame with dummy lens. If fitting is required, we would be doing it at our end.
CLEARDEKHO is India’s largest & only optical marketplace in India. Though there is no guarantee of sale, however considering our USP, there are high chances of sales, provided you have a wide range & competitive pricing.
To start selling, you need to provide the following documents:
- PAN Card (Mandatory)
- VAT/TIN number certificate
- Cancelled Cheque (Mandatory)
Once the registration process is complete our team will work closely with you to list your products. You will also be given access to seller panel through which you can easily manage your listings.
Seller panel is an online portal through which you can list products & manage orders. We will give proper training at the time of registration.
CLEARDEKHO has tie-ups with a panel of photographers who can assist you in photography, however expense has to be borne by the seller. We suggest uploading min 3 pictures from different angles since it has higher probability of sales.
After you submit required information and all the required documents have been verified, we will sign an agreement post which you can start listing your eyewear and start selling.
Payments are credited directly into the bank account of Sellers through NEFT. The Initial Payment cycle on which we sign up is delivery basis wherein there are 2 payment cycles within a month. Basis the seller’s performance in terms of Revenue generated in a month, the payment cycle can be further lowered down for the consecutive months.
CLEARDEKHO offers a seller panel to operate your seller front. You can manage the orders through it. Once you receive an order, you need to pack the ordered good(s) in the CLEARDEKHO provided packaging material and keep it ready for pick up & dispatch for our logistics partners.
No. At this time, CLEARDEKHO allows shipments only within India.
You are free to cancel anytime after giving a notice period of 15 days.
We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.
Yes, you can still sell with CLEARDEKHO, however we would advise you to have a TIN
As a seller, you will set the price of your products. You need to ensure that list price can’t be more than MRP.
You can start with even one listing and gradually increase number of listings
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
For Sunglasses only, seller can be across India. For frames, sellers have to be exclusively based out of Delhi/NCR.
Sellers are covered for lost/damaged goods that through CLEARDEKHO’s logistics partners- Fedex & Delhivery.
Yes, you will be given a refund, provided you have adequate proof that you shipped an authentic/undamaged product.
Yes, you will be given a refund, provided you have adequate proof that you shipped a genuine original product.