Refund and Return Policy

Item Issue After billing, warranty Policy
Frame CLR frame- Broken 3 Months Exchange
Frame CLR frame- Coating peeled/fade 3 Months Exchange
Frame Brands other than CLR Brand warranty Exchange
Sunglass CLR sunglass- Coating peeled 3 Months Exchange
Sunglass CLR sunglass lens- scratchy No warranty after delivered No Exchange /No refund
Sunglass CLR sunglass lens faded 3 months Exchange 
Sunglass Brands other than CLR Brand warranty Exchange 
Contact lenses Stock powers All spherical, any brand 7 days Exchange 
Contact lenses Toric Contact lenses NA No Exchange /No Refund
Prescription lenses CLR- Coating peel off 3 Months Exchange
Prescription lenses CLR- Lens breakage(Other than poly lens) No warranty after delivered Exchange
Prescription lenses Stock powers All spherical, any brand 6 months Exchange
Prescription lenses CLR – Adaptation(except progressive) 7 Days Exchange
Prescription lenses CLR- power Sunglass lens coating fade 3 Months Exchange
Prescription lenses CLR- Progressive Adaptation 15 Days Exchange
Prescription lenses CLR- power Sunglass lens adaptation 7 days Exchange
Prescription lenses CLR- Scratchy No warranty after delivered No refund/No exchange
Prescription lenses CLR- 1.60 Index lenses- Breakage No warranty after delivered No refund/No exchange
Prescription lenses Nikon lenses- Coating 6 months Exchange
Prescription lenses Nikon lenses- Breakage Only 1.6 index MR8- 1 year Exchange
Prescription lenses Nikon lenses- Adaptation 1 month Exchange
Prescription lenses Delta Nikon lenses- Coating 1 month Exchange
Prescription lenses Delta Nikon lenses- Breakage Na Exchange
Prescription lenses Delta Nikon lenses- Adaptation 1 month Exchange
Prescription lenses ESSILOR lenses- Coating 6 months Exchange
Prescription lenses ESSILOR lenses- Breakage Only air wear (POLY) 6 Months  Exchange
Prescription lenses ESSILOR lenses- Adaptation 1 month Exchange
Prescription lenses Vision Rx lenses- Coating 6 months Exchange
Prescription lenses Vision Rx lenses- Breakage Only poly 6 Months Exchange
Prescription lenses Vision Rx lenses- Adaptation 1 month Exchange
Prescription lenses ZEISS lenses- Coating 1 year Exchange
Prescription lenses ZEISS lenses- Breakage Only 1.6 index MR8- 1 year Exchange
Prescription lenses ZEISS lenses- Adaptation 1 month Exchange
Prescription lenses ZEISS Synchrony lenses- Coating 6 months Exchange
Prescription lenses ZEISS Synchrony lenses- Breakage Only 1.6 index MR8- 1 year Exchange
Prescription lenses ZEISS Synchrony lenses- Adaptation 1 month Exchange
Other issues Any other 2 days Exchange

Terms & Conditions of return policy:

  1. For claiming any exchange/refund, Bill/warranty card is must.
  2. To avoid any piracy, Refund will only be account transferred to customer, Even if customer had paid cash at time of order placement.
  3. Refund will be done in 7 days (Except Sunday’s and National Holidays), from the date of written confirmation.
  4. Cleardekho will not be responsible in case frame or sunglass is individually purchased from Cleardekho and fitted by someone else.
  5. New Lenses fitted into old frame will not be refunded/exchanged.
  6. Old lenses fitted in new frame, no refund will be done for Gaps or scratches in lenses.
  7. If Customer has got non-poly lenses fitted into Rimless frame, No refund or exchange will be done.
  8. Any complaint in Glass lenses will neither be refunded nor exchanged.
  9. Contact lenses will only be exchanged if Box is unpacked. Opened or hampered box will not be exchanged.
  10. Cleardekho will not be responsible if in any case Contact lenses doesn’t suits to customer.
  11. CLR Sunglasses worth 599 and below will have NO REFUND, NO EXCHANGE
  12. In case of any exchange (Frame, Sunglass or Lenses), Customer has to return damaged item to get claim
  13. Valid for only selected stores