Customer FAQ

Why should I sell with CLEARDEKHO?

CLEARDEKHO is India’s largest online optical market place, giving you access to sell and deliver eyewear  to over 21000 pincode in India.

How do I register myself as a seller on CLEARDEKHO?

Step1: Register using your email & password and clicking on “Register as Seller”. Click here to know more

Step2: Fill a simple form on next page. We will approve your request after reviewing your information at the earliest.

What are the charges of selling on CLEARDEKHO program?

Listing of products on CLEARDEKHO is absolutely free. We don’t charge anything for listing your eyewear online. You only pay a nominal commission for what you sell. The commission structure will be agreed upon with you at the time of registration.

Who can sell on CLEARDEKHO?

To sell on CLEARDEKHO, you should be able to meet following criteria:

  • You should be authorised to sell in India.
  • You can only sell new and genuine products through CLEARDEKHO.
  • You can be any of the following: Manufacturer, Wholesaler, Distributor, Retailer or an individual.
What products can I sell on

You can sell all eyewear products, such as : Frames, Sunglasses, Contact Lens, eyewear accessories etc.

I don't have a website, can I still sell on CLEARDEKHO?

 You don’t need a website to start selling on CLEARDEKHO. All you would have to do is list your eyewear on CLEARDEKHO and start selling.

How does selling on CLEARDEKHO work?

Selling on CLEARDEKHO is very simple. First you register as a seller and list the eyewear that you want to sell on CLEARDEKHO marketplace. Customer sees your product and makes a purchase. You will receive an email for order confirmation. Our courier partner will collect the product from you and deliver the product to the customer and confirm shipment. CLEARDEKHO will deposit the payment into your bank account (as per the payment term) after deducting its fees.

Do I have to fit lens when an order comes?

No, you don’t need to do any fitting. Eyewear has to be packed with only frame with dummy lens. If fitting is required, we would be doing it at our end.

What is the guarantee that I will get business?

CLEARDEKHO is India’s largest & only optical marketplace in India. Though there is no guarantee of sale, however considering our USP, there are high chances of sales, provided you have a wide range & competitive pricing.

What documents are required to become a seller with CLEARDEKHO ?

To start selling, you need to provide the following documents:

  • PAN Card (Mandatory)
  • VAT/TIN number certificate
  • Cancelled Cheque (Mandatory)
How do I list my products on CLEARDEKHO?

Once the registration process is complete our team will work closely with you to list your products. You will also be given access to seller panel through which you can easily manage your listings.

What is a seller panel? Will I be given training to use it?

Seller panel is an online portal through which you can list products & manage orders. We will give proper training at the time of registration.

Can CLEARDEKHO help in photography of eyewear? How many pictures per product do I need to have?

CLEARDEKHO has tie-ups with a panel of photographers who can assist you in photography, however expense has to be borne by the seller.  We suggest uploading min 3 pictures from different angles since it has higher probability of sales.

When can I start selling?

After you submit required information and all the required documents have been verified, we will sign an agreement post which you can start listing your eyewear and start selling.

How will I get Paid? What is the payment cycle?

Payments are credited directly into the bank account of Sellers through NEFT. The Initial Payment cycle on which we sign up is delivery basis wherein there are 2 payment cycles within a month. Basis the seller’s performance in terms of Revenue generated in a month, the payment cycle can be further lowered down for the consecutive months.

How do I manage orders?

CLEARDEKHO offers a seller panel to operate your seller front. You can manage the orders through it. Once you receive an order, you need to pack the ordered good(s) in the CLEARDEKHO provided packaging material and keep it ready for pick up & dispatch for our logistics partners.

Can I sell outside India through CLEARDEKHO?

No. At this time, CLEARDEKHO allows shipments only within India.

Can I cancel my subscription?

You are free to cancel anytime after giving a notice period of 15 days.

If I list my products on CLEARDEKHO, will the customer know that he or she is purchasing from me on CLEARDEKHO?

We will clearly indicate on our product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.

I do not have a TIN, can I still register as a seller?

Yes, you can still sell with CLEARDEKHO, however we would advise you to have a TIN

Who decides the price of listed product?

As a seller, you will set the price of your products. You need to ensure that list price can’t be more than MRP.

How many listings are required to start selling?

You can start with even one listing and gradually increase number of listings

What do you mean by listing a product?

Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

I am from Mumbai, can I become a seller on CLEARDEKHO?

For Sunglasses only, seller can be across India. For frames, sellers have to be exclusively based out of Delhi/NCR.

What protection does CLEARDEKHO offer in case of lost/damaged goods?

Sellers are covered for lost/damaged goods that through CLEARDEKHO’s logistics partners- Fedex & Delhivery.

Would I get compensation if the customer has returned damaged products?

Yes, you will be given a refund, provided you have adequate proof that you shipped an authentic/undamaged product.

Would I get compensation if the customer has replaced the original product with a different item?

Yes, you will be given a refund, provided you have adequate proof that you shipped a genuine original product.