JOB TITLE: TELECALLER – RETAIL SALES

JOB PROFILE CODE: CDJ0029

LOCATION: Connaught Place, New Delhi

JD – TELECALLER – RETAIL SALES

1. Make timely outbound calls to retail walk-out customers (approx. 100 calls per day).
2. Ensure all calls are made within 1 working day of the customer’s visit.
3. Engage potential customers professionally and courteously to understand reasons for walk-out.
4. Promote relevant products or offers based on customer interest and feedback.
5. Maintain detailed and accurate records of each interaction in the CRM system.
6. Follow up on warm leads and schedule in-store visits or callbacks where required.
7. Meet or exceed daily/weekly/monthly calling and conversion targets.
8. Collaborate with sales and marketing teams to refine messaging and improve lead conversion.
9. Provide feedback to management on lead quality, customer concerns, and recurring issues
10. Any other duty as assigned time to time.

Eligibility

• Any Graduate in any discipline (Bachelor’s degree required) and female candidates only.
• Should have 1–2 years of experience in tele sales, tele calling, customer service, or a similar role preferred.
• Should have excellent verbal communication skills with a clear and confident phone manner.
• Strong persuasion skills and the ability to handle objections professionally.
• Should have basic knowledge of computers, Excel, CRM tools.

Salary (CTC): Best in the Industry